Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed and shared with third parties, how it is protected, and all related matters.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Nuestros servicios están destinados al público general y no están diseñados para personas menores de 18 años. No recopilamos conscientemente información de menores de edad ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also ask you to provide Personal Data directly.

In some cases, we collect your Personal Data by analysing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding it may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you provide us with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access resources that support the improvement and development of the products and services offered to its customers.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or acquirers, lenders of the Company or any other group entity, in connection with a transaction involving the transfer or sale of assets belonging to the Company or any other group entity, or as part of any merger, restructuring, consolidation, or insolvency process affecting the Company or any other group business.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Algunas de las cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y permanecen activas solo mientras el navegador está abierto. Otras cookies son persistentes y permanecen en su dispositivo durante un período de tiempo tras cerrar el navegador. Su función es identificarlo como usuario recurrente y facilitar su regreso al sitio web.

7.5 Please be aware that disabling cookies may cause some or all website features to not function as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to ensure it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países, incluidos terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organisations. To request this information, contact us at: support@diafanoreditorio.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept secure at all times, nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally or otherwise obligated to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or protect your Personal Data.

Transmitting personal data over the internet cannot be guaranteed to be completely secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos no están bajo la supervisión de la Compañía y no somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no se aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 When accessing any third-party website or application, we recommend reading its privacy policy before deciding to use it. We also advise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will take effect upon publication of the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

12.3 Unless otherwise specified, any changes take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of any personal data collected about you, to correct any errors, and to request deletion of personal data we no longer require. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Derechos de acceso Tiene derecho a verificar la exactitud de los Datos Personales que se procesan sobre usted y a acceder a ellos. La Empresa facilitará una copia electrónica de sus Datos Personales en proceso y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a su disposición en formato electrónico. El derecho de acceso no puede entrar en conflicto con los derechos y libertades de terceros. Si una solicitud pudiera perjudicar los derechos o libertades de otra persona, la Empresa podrá denegarla o limitar su alcance.

13.4 Right of Rectification The Company may rectify inaccurate Personal Data. You have the right to request the correction of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you where that processing is based on legitimate interests pursued by us or a third party; (e) the personal data has been unlawfully processed; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where a significant public interest ground exists within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to receive your Personal Data that you have provided to the Company in a structured format. You may also request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not prejudice the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your personal data where it is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we are able to demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims, we may continue. For direct marketing purposes, you have an unconditional right to object to the processing of your personal data at any time.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the relevant supervisory authority — specifically, any supervisory authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. Please note that EU or Member State law may limit the rights described in this section 13 as they relate to your Personal Data.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. If an extension is required, we will notify you within one month of receiving your request and explain the reasons for the delay.

Provided the request is not unfounded or excessive, information requested under these rights will be provided free of charge. Where a request is unjustified or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.